Preamble

The purpose of this policy is to inform users of the privacy practices pertaining to personal information collected by the Itai Doshin Services, LLP (hereinafter ‘our’, ‘we’, ‘us’) through its website www.safespace.in (hereinafter ‘Our Website’). This policy outlines our commitment to comply with data protection laws and regulations that may be applicable to us and to anyone working for us who will receive, have access to, collect or process data collected through our website.

This policy provides the information to successfully meet our commitment towards data privacy and applies to all personal data processed by us. We take full responsibility in order to ensure lawful, fair, and transparent processing of data that is in compliance with this policy.

This policy will be reviewed annually and we request you to keep yourself updated of any changes to this document.
 

Types of Personal Data Collected

We collect the following information with respect to our various products and services:

Your name, email address, and any other personal information you choose to share through our contact page when you contact us.

Your name, email address, phone number, and physical address for the purpose of contacting you regarding any merchandise you may have purchased from our website

Your name and email address when you sign up for any training program, workshop, self-discovery session, or support group.

 

Your email address for our newsletter

In certain circumstances, there may be other personal and confidential information that you may choose to share with us through our Live Chat session.
Any and all personal information that you share with us shall be stored and processed in accordance with this policy only.

 

Third-Party Disclosure

Disclosure may be made to a caregiver or registered medical practitioner where we feel that you need to be attended to immediately to prevent any self-harm or suicidal behaviors.

Disclosure to authorities where we are unable to reach a care-giver or registered medical practitioner to prevent self-harm or suicidal behaviors.

Disclosure, with your consent, to a counselor, therapist, psychologist, or a registered medical practitioner should you make such a request.
Under certain circumstances, we may be required to disclose your personal information if compelled to do so by law or in response to valid requests by public authorities (e.g. a court, police, or a government agency). We shall inform you of any such requests regarding your personal information made to us.

Disclosure of your name, phone number, and physical address to a courier service for the delivery of your merchandise.

 

Third-Party Websites

Our website contains links to other third-party websites for information and other purposes. If you click on one of the links to a third-party website, you will be directed to websites that are not in our control. This policy does not apply to the privacy practices of those third-party sites. You are advised to read the privacy policy of those other third-party websites carefully before transacting or interacting with those websites. 

 

Messaging / Live Chat

We provide a live messaging/chat service. When the messaging/ chat option is used by you, the content of that chat will be recorded by us for our research and later engagement with you. Any information collected by us through our live chat shall be given the same level of protection and security as we do use for other personal information of yours. Additionally, the content of the chat is stored on a third-party service called Ascend by Wix. The transcripts of all our chats are securely stored using their service and is accessible only to us. You may see their privacy policy at https://www.wix.com/about/privacy 

Furthermore, we may use the content of the chat for our research but at no time shall we divulge such research or information in a manner that can personally identify you. Should you not wish to have your chat content be made part of our research, please let us know immediately during the chat or send us an email at the earliest after our chat has ended.

 

Use of Cookies and Web Storage

We do not use Cookies or any Local / Session storage application program interface (API’s) protocol. There will be no cookies or tracking of any other information through any service whatsoever. 

 

Use and Retention of Personal Data Collected

We collect your personal data for the purpose of keeping you updated on our services, programmes and workshops. You may also receive emails from us from time to time informing you of our products and services we think you might like. Any information that we receive in the form of chat or other messages will be processed by us for research purposes alone. 

Your personal data will be retained by us for as long as necessary or till such time you make a request to have your information removed from our system. However, we may retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with any applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

Information and Data Security and Integrity

The personal information collected by us is accessible by our employees alone, who need to know that information in order to operate, develop or improve our website, services and programmes. The content regarding suiciding behaviour and emotional distress in a live chat session will be accessible to our employees. 

All our employees are bound by confidentiality obligations and shall be subject to discipline, including termination, if they fail to meet these obligations. We process personal information only for the purposes for which it was collected as mentioned above and in accordance with this policy. Furthermore, we ensure that all technical and procedural safeguards are in place and up to date to ensure the security of the data that we hold. 

We will review our data collection, storage and processing security standards and practices from time to time to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this policy. We take all reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

 

Data of Minors

Our website is primarily for use by adults, however there may be times that persons under the age of 18 may contact us given the nature of our services. In all such cases where we receive personal information pertaining to minors it will be our endeavour to contact their primary care-giver the moment we are made aware of their age. 

 

Breach of Personal Data

We take all precautions, physical, electronic, and procedural, to ensure that your data is kept secure from any possible breaches, including measures undertaken by our web hosting service. However, you agree that we cannot be held responsible for the unlawful actions of third parties such as hackers and prevent breaches in such cases.

 

Contacting Us

If there are any questions regarding this privacy policy or should you want to have your personal data removed from our system you may contact us on [email protected].